Speak Like You’re Right and Listen Like You’re Wrong

In a second in a series on leading others with strength and integrity, Freeman President and COO Bob Priest-Heck looks at what it means to be a great listener.

It’s important to pitch an idea with confidence, and it’s just fine if your passion for something comes through when you talk. But don’t let the dialogue in your head turn you into a bad listener. Successful people know that vetting ideas and listening to feedback is a good way to make them better. The great stand-up comics perfect their routines by listening carefully to an audience in order to learn which lines get the laughs.

We can do the same thing by carefully listening to our “audiences” and developing the habit of reevaluating and refining our position. What works? What doesn’t?

We’ve all had the dreadful experience of talking to people who listen only to formulate their rebuttal points. They aren’t there to learn — only to sabotage the efforts of others. In this age of social media, this is the equivalent of trolls who leave hateful comments on sites under an anonymous name. Don’t be that guy.

Sharing your ideas — discussing them, seeking alternate points of view, listing the pros and cons, poking them with a stick — is a great way to separate the wheat from the chaff. However, this works if we not only speak with conviction, but listen as if we are getting instructions on how to Paint8[2][1]defuse a bomb. The point of a consultation, pitch, or brainstorming session is not to “win” by having our idea adopted, but to “win” collectively, by taking the best course of action.

Follow Bob on Twitter @bpriestheck.

Read his first post here.

Bob Priest-Heck

  • Steve Moore

    Another great column by Bob on reminders/tips on how to better utilize common sense to succeed while enhancing business relationships in the process.

  • Joe Staples

    Great point Bob. A good reminder for us all.